Returning Unwanted Items
UNWANTED ITEM RETURNS
If you are not satisfied with your purchase, you may return it within 30 days of delivery. Our Customer Service Representatives will provide store credit for the price paid for the product minus a disposal fee.
HOW TO ARRANGE YOUR RETURNS AND EXCHANGE:
To initiate a return or exchange contact us via email at email@example.com, to request an RMA (Returned Materials Authorization). For faster service, please have the following information available: customer name, order number, item (SKU) number, and nature of the return.
You will then be supplied with an RMA number allowing the return. ALL RETURNS MUST HAVE AN APPROVED RMA NUMBER.
If you choose to return an item, you will be responsible for shipping charges to eXtremeRestraints.com. We strongly recommend that you fully insure your return shipment in case it is lost or damaged by the carrier. We also recommend the carrier you choose is able to provide proof of delivery for your protection. ALL RETURNS MUST HAVE THE RMA NUMBER WRITTEN ON THE BOX.
All products returned MUST be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards, and other accessories and documentation provided by the manufacturer.
Our Customer Service Department will notify by email once your return has arrived to our warehouse and has been processed by our Returns Department.
Store credit will be provided when the item returns and has been processed by our Returns Department, minus a disposal fee.
ALL UNAPPROVED RETURNS WILL ALSO BE SUBJECT TO A DISPOSAL FEE.