Unwanted Item Returns

If you change your mind, you may return a non-defective item that is not a health risk within 15 days of the invoice date, in original, unused condition and packaging. Refunds for non-defective returns are issued as store credit for the amount of the item. We do not offer cash refunds, so please order carefully. All orders ship discreetly, and returns are billed and processed discreetly as well.

What can be returned

For the safety and health of our customers, we cannot accept any item that constitutes a health risk or that comes into contact with bodily fluids. Opened items that contact the body cannot be returned unless defective. Full details are on Returns & Exchanges. To be accepted, an item must be:

• Not on our health and safety exclusion list.
• Unused and in original, resalable condition.
• 100 percent complete, with all original boxes, packing materials, UPC codes on the manufacturer boxes, manuals, blank warranty cards, and accessories.

How to arrange your return

1. Contact [email protected] or call 1-866-363-0676 to request an RMA (Returned Materials Authorization) number. Have your customer name, invoice number, serial number, and reason for return ready.
2. Write the RMA number on the box. Returns are not accepted without an approved RMA number.
3. Ship the item back. You are responsible for return shipping. We strongly recommend insuring the shipment and using a carrier that provides proof of delivery.
4. Once we receive and process your return, we issue store credit for the amount of the item.

To start your request, email [email protected]. For questions, reach us by email or by phone at 1-866-363-0676 in the US or +1-714-907-1029 internationally.

Received something defective instead? See Report a Defective Item, or the full Returns & Exchanges policy.

If you are a resident of the EU: you may have a statutory 14-day right of withdrawal in addition to this policy. You may open and inspect an item, but intimate and hygiene items are excluded once their hygiene seal is removed. See our EU Right of Withdrawal page.