Please see the questions below to find answers to the most common questions we receive from our customers. If you cannot find the answer to your question, please feel to contact our Customer Service department via email at info@boyzshop.com or live chat during our business hours.
ORDERING INFORMATION
What will show on my credit/bank card statement?
BoyZshop respects your privacy, even with your financial institution. We bill discreetly as 
.
How do I place an order?
BoyZshop offers 3 methods of order placement. You can place an order online, over the phone and by mail.
What payment methods do you accept?
BoyZshop proudly accepts Visa, Master Card and American Express. If placing your order through the mail we accept Money Orders, Cashier’s Checks and personal checks.
Can I save my credit/bank card information?
BoyZshop never keeps credit card information on file. Each time you place an order with our company you will need to input your payment information.
Special Offers and Coupon Codes
Special Offers
You will find various special offers on the homepage of our website. We have free gift offers, free shipping, an overstock category, and even a hot deals link.
How can I receive coupons?
You can receive all of our newest discounts by signing up to receive our emails. Signing up for our emails will also provide you with specials that may not be available. You can sign up for our newsletter by adding your name and email address at the bottom of this page. Please scroll down.
Where to discard rechargeable batteries?
Items with rechargeable batteries cannot be thrown away and must be recycled. For a recycling location nearest you in the United States please go to the following webpage: www.call2recycle.org/locator
DELIVERY INFORMATION
Will my order be discreet?
Yes. BoyZshop ships all orders in plain brown packaging from a nondescript company name.
What are the shipping costs and options?
The shipping cost will depend on the size of your order. In order to view the most current shipping charges for your particular order, feel free to use the shipping calculator located at the bottom of your shopping cart. Simply enter your zip code, state and country. The calculator will display the most recent shipping options and fees.
Note: Heavier items may incur additional shipping charges.
Where’s my order?
Tracking details are available in your BoyzShop account. Log into your account, and click on the most recent order number in your order history. Your tracking number and link will be on top of your order details.
If you checked out as a guest or were not logged into your account when placing your order, a shipment notification containing tracking details is emailed within 48 Hrs. from when the order was submitted. It will have a tracking link that will direct you to the tracking details for your shipment. Please check your email inbox for your shipment confirmation email from info@boyzshop.com.
Returns and Refunds
What are your return policies?
Here at BoyZshop, we understand that returns are sometimes a necessary process when products are purchased online. With this understanding, we are happy to provide our customers with a Satisfaction Guarantee on our entire line of products.
Please select one of the options below to view our policy and instructions on how report a defective item or submit a return request.
How do I return an item?
To begin the process, please contact our Customer Service department. We are able to assist with returns via telephone, email or live chat.
Domestic Calls: 866-363-0676
International Calls: 714-907-1029
Email: info@boyzshop.com
How do I cancel an order?
Once an order has been placed, it usually cannot be canceled or updated. Due to the streamlined nature of our processing, orders are sent immediately to shipping and we are usually unable to retrieve individual packages due to the high volume of orders.
In attempt to cancel or update your order, please send your request immediately after placing your order to us at info@boyzshop.com.
If a cancellation can be honored, store credit for the cancellation will be issued.
PRIVACY AND ONLINE SECURITY
Is it safe to order with your site?
Yes! All customers’ accounts are safe and secure on our website. We do not save credit card information, in fact, credit card information is only provided to our credit processing company and is not available to view or access by anyone within BoyZshop.
What is your privacy policy?
We respect your privacy and guarantee the information you give us will never be sold, rented or given away. Our site's order form asks you to give us contact information, including your billing address, shipping address, credit card information, and email address. We use the information provided to process your orders. We do not make our list of registered customers available to other companies. Our promise to you is outlined in the following privacy statement:
1. We do not read your private online communications.
2. We do not use any information about where you personally go on the Web, and we do not give it out to others.
3. We do not give out your telephone number, credit card information or screen names. And we give you the opportunity to correct your personal contact and billing information at any time.
4. We do not give out this purchase data to others.
5. We take extra steps to protect the safety and privacy.
6. We use secure technology, privacy protection controls and restrictions on employee access in order to safeguard your personal information.
