Frequently Asked Questions
Find answers to the questions we hear most. If you cannot find what you need, contact our Customer Service team by email at [email protected] or by live chat during business hours.
Ordering information
What will show on my credit or bank card statement?
We protect your privacy, even with your bank. Your credit card and bank statements read XR LLC 714-907-1029, never BoyZShop, so nothing on your bill reveals what you bought or where you bought it.
How do I place an order?
You can order three ways: online through our website, over the phone, or by mail. See How to Order for full details on each method.
What payment methods do you accept?
Online and by phone we accept Visa, Mastercard, and American Express. By mail we accept money orders, cashier's checks, and personal checks.
Can I save my credit or bank card information?
No. We never keep card information on file. You enter your payment details fresh each time you place an order.
Special offers and coupons
What special offers do you have?
Look on the homepage for our current offers, including a free gift on eligible orders, free US shipping over $99.00, an overstock category, and a hot deals link.
How do I get coupons?
Sign up for our email and SMS lists for the newest discounts, including specials you will not find anywhere else. Add your name and email at the bottom of any page to join the newsletter.
Delivery information
Will my order be discreet?
Yes. Every order ships in plain brown packaging from a nondescript company name, with an XR LLC return address, so nothing on the box reveals the contents or the store.
Do you offer free shipping?
Yes. Eligible US domestic orders over $99.00 ship free. Orders under that threshold use a flat rate based on order size, shown at checkout.
Which countries do you ship to?
We ship to every country in the world, with fast and affordable international rates starting at $14.95 based on weight and value. Duties and customs fees are the customer's responsibility.
Is there a free gift with my order?
Yes. Every eligible order includes a free gift, added automatically with no code needed.
What are the shipping costs and options?
Shipping depends on the size of your order. Eligible US orders over $99.00 ship free, and the exact options and rates for your order show at checkout. Heavier items may carry additional charges. See Shipping & Delivery.
Where is my order?
Track it from your account or from the tracking link in your shipping confirmation email. If you checked out as a guest, we email that confirmation from [email protected] within 48 hours. See Track Your Order.
Returns and refunds
What is your return policy?
We return and exchange for store credit only, never cash. You have 30 days from the invoice date. Defective items are exchanged for the same item, and non-defective items that are not a health risk are accepted for store credit. Some intimate items cannot be returned for health and safety reasons. See Returns & Exchanges.
How do I start a return or report a defect?
Contact our Customer Service team to get approval and an RMA number before sending anything back. Email [email protected], call 1-866-363-0676 in the US or +1-714-907-1029 internationally, or use live chat. See Report a Defective Item or Unwanted Item Returns.
Can I cancel an order?
No. Once your order is submitted your card is charged and it moves straight to processing and shipping, so we cannot cancel it. Please order carefully.
I live in the EU. What are my rights?
EU consumers have a statutory 14-day right of withdrawal that may apply on top of this policy. You may open and inspect an item, but intimate and hygiene items are excluded once their hygiene seal is removed. See our EU Right of Withdrawal page.
Privacy and online security
Is it safe to order on your site?
Yes. Your account is safe and secure. We do not save credit card information. Card details are passed only to our payment processor and cannot be viewed or accessed by anyone at BoyZShop.
What is your privacy policy?
We respect your privacy and never sell, rent, or give away the information you provide. We use it only to process your orders and to contact you when needed. Read the full detail in our Privacy Policy.
Where do I discard rechargeable batteries?
Items with rechargeable batteries should be recycled, not thrown away. Find a US recycling location at call2recycle.org/locator.
