Report a Defective Item
We stand behind every product with a 30 day warranty from the invoice date. If an item is found defective within that period, we will exchange it for the same item, and you will not pay return shipping.
How it works
- Every product is warranted by us for 30 days from the invoice date.
- We exchange any confirmed defective item for the same item.
- You are not responsible for shipping charges when an item is defective.
Start your defective item exchange
Contact [email protected] or call 1-866-363-0676 to get approval and an RMA number before sending anything back. Returns are not accepted without an RMA number. Have this ready:
- Customer name
- Invoice number
- Serial number
- Nature of the problem
To start your request, email [email protected]. For questions, reach us by email or by phone at 1-866-363-0676 in the US or +1-714-907-1029 internationally.
Returned products must be 100 percent complete, with all original boxes, packing materials, UPC codes, manuals, blank warranty cards, and accessories. We recommend insuring your return and using a carrier that provides proof of delivery. See the full Returns & Exchanges policy.
If you are a resident of the EU: faulty goods are covered by a separate statutory guarantee of up to 2 years, and you may also have a 14-day right of withdrawal for eligible items. See our EU Right of Withdrawal page.
