Defective Item Replacements
DEFECTIVE ITEM EXCHANGES
If you receive a defective item, you may return it within 30 days from receipt of delivery. Our Customer Service Representatives will work with you on a solution by replacing the item with the same item, or, will provide store credit for the price paid for the product.
If a replacement is desired, the defective item will be replaced upon validation of defect. Boyzshop reserves the option as to whether we will need to have this item returned for validation. Our Customer Service Representatives will help guide you through the process.
TO BEGIN THE PROCESS, CONTACT CUSTOMER SERVICE AT 714-907-1029
Defective item replacement: Boyzshop.com will cover the shipping cost of the replacement item back to you.
Defective item credit: store credit for defective items will include the product cost and the original shipping charge (for the item only upon proof of defect).