Returns & Exchanges

Defective items are warranted for 30 days from the invoice date and may be returned within that window for a replacement or refund. Non-defective items that do not pose a health risk may be returned within 15 days of the invoice date, in original, unused condition and packaging, and refunds for non-defective returns are issued as store credit. All orders ship discreetly, and returns are billed and processed discreetly as well. Nearly everything we sell is intimate, so please order carefully and read this policy in full before you buy. The terms below govern every return, exchange, and cancellation.

Store credit for non-defective returns

Refunds for non-defective returns are issued as store credit. We do not issue cash refunds to the original payment method for non-defective items. Store credit is issued for the amount of the item once your return is received and approved. Defective items qualify for a replacement or refund, covered below.

Items we cannot accept

To protect the safety and health of our customers, we do not accept returns or exchanges on any item that can constitute a health risk, or any item that comes into contact with any bodily fluid, including saliva, semen, urine, and blood. Once these items leave our warehouse, we consider them used and non-resalable. For health and hygiene reasons, opened items that contact the body cannot be returned unless defective.

Defective items

Every product is warranted by us for 30 days from the invoice date. Defective items may be returned within that window for a replacement or refund. Contact us to get started, and you will not pay return shipping.

Non-defective returns and exchanges

Non-defective items that do not pose a health risk may be returned within 15 days of the invoice date, in original, unused condition and packaging. Every approved non-defective return is issued as store credit for the amount of the item.

Shipping charges

You are responsible for all shipping charges on a return or exchange, unless the item is defective.

Incorrect or undeliverable address

If an order is returned to us because of a bad address, a return services fee of $10.00 USD per order may apply. This fee does not cover the shipping charges to reship your order to a corrected address. Please make sure your shipping information is accurate before you place your order.

How to arrange a return or exchange

Contact [email protected] or call 1-866-363-0676 to get approval before you send anything back. Returns are not accepted without an RMA (Returned Materials Authorization) number. For faster service, have this ready when you contact us:

• Customer name
• Invoice number
• Serial number
• Nature of the problem

Every product you return must be 100 percent complete and include all original boxes and packing materials, the original UPC codes on the manufacturer boxes, and all manuals, blank warranty cards, accessories, and documentation provided by the manufacturer. We strongly recommend that you fully insure your return shipment in case it is lost or damaged, and that you use a carrier that provides proof of delivery for your protection.

To start your request, email [email protected]. For questions, reach us by email or by phone at 1-866-363-0676 in the US or +1-714-907-1029 internationally.

Cancellation policy

Once your order is submitted, your card is charged. Our ordering process is streamlined, so your order moves to processing and then shipping right away. Because of the high volume of orders we receive, we cannot cancel an order once it is submitted. Please order carefully.

Common questions

Do you offer cash refunds?

Not for non-defective returns. Refunds for non-defective returns are issued as store credit, not to the original payment method, except where required by law for eligible EU orders under the right of withdrawal. Defective items qualify for a replacement or refund.

Which items cannot be returned or exchanged?

For health and safety, we do not accept any item that can constitute a health risk or that contacts bodily fluids. This includes any opened item that contacts the body, unless it is defective.

How long do I have, and what do I get back?

Defective items are warranted for 30 days from the invoice date and may be returned within that window for a replacement or refund. Non-defective items that do not pose a health risk may be returned within 15 days of the invoice date, in original, unused condition and packaging, and are refunded as store credit for the amount of the item. You pay return shipping unless the item is defective.

Can I cancel my order?

No. Once your order is submitted your card is charged and the order moves straight to processing and shipping, so we cannot cancel it. Please order carefully.

If you are a resident of the EU

EU consumers have a statutory 14-day right of withdrawal that may apply in addition to this policy. Under that right you may open and inspect an item, but intimate and hygiene items are excluded once their hygiene seal is removed. See the full details and start a withdrawal on our EU Right of Withdrawal page.