Returns & Exchanges

BoyZShop returns and exchanges are issued as store credit. Nearly everything we sell is intimate, so please order carefully and read this policy in full before you buy. The terms below govern every return, exchange, and cancellation.

Store credit only

We return or exchange for store credit only. We do not issue cash refunds to the original payment method. Store credit is issued for the amount of the item once your return is received and approved.

Items we cannot accept

To protect the safety and health of our customers, we do not accept returns or exchanges on any item that can constitute a health risk, or any item that comes into contact with any bodily fluid, including saliva, semen, urine, and blood. Once these items leave our warehouse, we consider them used and non-resalable. These items include, but are not limited to:

• Any dildo or vibrator.
• Any enema kit.
• Any sound or sound set.
• Any item that breaks the surface of the skin.
• Any item inserted into the penis, vagina, or anus.
• Any gag and dildo combination.
• Any mouth gag.
• Any chastity device.
• Any male masturbation device.

Defective items

Every product is warranted by us for 30 days from the invoice date. If a product is found defective within that 30 day period, contact us for an exchange. We will exchange any defective item for the same item.

Non-defective returns and exchanges

We are glad to exchange non-defective items that do not constitute a health risk for 30 days from the invoice date. Every approved non-defective return is issued store credit for the amount of the item.

Shipping charges

You are responsible for all shipping charges on a return or exchange, unless the item is defective.

Incorrect or undeliverable address

If an order is returned to us because of a bad address, a return services fee of $10.00 USD per order may apply. This fee does not cover the shipping charges to reship your order to a corrected address. Please make sure your shipping information is accurate before you place your order.

How to arrange a return or exchange

Contact [email protected] or call 1-866-363-0676 to get approval before you send anything back. Returns are not accepted without an RMA (Returned Materials Authorization) number. For faster service, have this ready when you contact us:

• Customer name
• Invoice number
• Serial number
• Nature of the problem

Every product you return must be 100 percent complete and include all original boxes and packing materials, the original UPC codes on the manufacturer boxes, and all manuals, blank warranty cards, accessories, and documentation provided by the manufacturer. We strongly recommend that you fully insure your return shipment in case it is lost or damaged, and that you use a carrier that provides proof of delivery for your protection.

To start your request, email [email protected]. For questions, reach us by email or by phone at 1-866-363-0676 in the US or +1-714-907-1029 internationally.

Cancellation policy

Once your order is submitted, your card is charged. Our ordering process is streamlined, so your order moves to processing and then shipping right away. Because of the high volume of orders we receive, we cannot cancel an order once it is submitted. Please order carefully.

Common questions

Do you offer cash refunds?

No. We return and exchange for store credit only. We do not refund the original payment method, except where required by law for eligible EU orders under the right of withdrawal.

Which items cannot be returned or exchanged?

For health and safety, we do not accept any item that can constitute a health risk or that contacts bodily fluids. This includes any dildo or vibrator, enema kit, sound set, mouth gag, chastity device, male masturbation device, gag and dildo combination, anything inserted into the body, and anything that breaks the skin.

How long do I have, and what do I get back?

You have 30 days from the invoice date. Defective items are exchanged for the same item. Non-defective items that are not a health risk are accepted for store credit for the amount of the item. You pay return shipping unless the item is defective.

Can I cancel my order?

No. Once your order is submitted your card is charged and the order moves straight to processing and shipping, so we cannot cancel it. Please order carefully.

If you are a resident of the EU

EU consumers have a statutory 14-day right of withdrawal that may apply in addition to this policy. Under that right you may open and inspect an item, but intimate and hygiene items are excluded once their hygiene seal is removed. See the full details and start a withdrawal on our EU Right of Withdrawal page.