At BoyzShop.com, we understand that returns happen. We are happy to provide our customers with a 30-Day Satisfaction Guarantee on our entire line of products.
We Want to Make Returns & Exchanges Easy For You. To begin your return, email using our contact form. Please include your order number, item (SKU) number, and reason for return. We are able to reply to most e-mails within 1 business day.
UNWANTED ITEM RETURNS
If for any reason, you are not satisfied with your purchase, you may return it within 30 days of delivery. Our Customer Service Representatives will provide store credit for the price paid for the product minus a 20% disposal fee.
HOW TO ARRANGE YOUR RETURNS AND EXCHANGE:
To initiate a return or exchange, contact us to request an RMA (Returned Materials Authorization) using our contact form to obtain approval for your return. For faster service, please have the following information available: customer name, order number, item (SKU) number, and nature of the return.
You will then be supplied with an RMA number allowing the return. ALL RETURNS MUST HAVE AN APPROVED RMA NUMBER.
If you choose to return an item, you will be responsible for shipping charges to BoyzShop.com. We strongly recommend that you fully insure your return shipment in case it is lost or damaged by the carrier. We also recommend the carrier you choose is able to provide proof of delivery for your protection. ALL RETURNS MUST HAVE THE RMA NUMBER WRITTEN ON THE BOX.
All products returned MUST be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards, and other accessories and documentation provided by the manufacturer.
Send your item to: Healthy & Active, 15251 Pipeline Ln, Huntington Beach, CA 92649
Our Customer Service Department will notify you by email once once your return has arrived to our warehouse and has been processed by our Returns Department. Store credit will be provided when the item returns and has been processed by our Returns Department (minus a 20% disposal fee).
ALL UNAPPROVED RETURNS WILL ALSO BE SUBJECT TO A 20% DISPOSAL FEE.
DEFECTIVE ITEM EXCHANGES
If you receive a defective item, you may return it within 30 days of delivery. Our Customer Service Representatives will work with you on a solution by replacing the item with the same item, or will provide store credit for the price paid for the product.
If a replacement is desired, the defective item will be replaced once the defect is validated. BoyzShop.com reserves the option of having the item returned for validation. Our Customer Service Representatives will help guide you through the process.
To initiate an exchange or store credit, contact us using our contact form. For faster service, please have the following information available: customer name, order number, item (SKU) number, and documentation of the defect.
Defective item replacement: HealthyAndActive.com will cover the shipping cost of the replacement item back to you.
Defective item credit: store credit for defective items will include the product cost and the original shipping charge upon proof of defect.